The room charge is paid in full at the time of check-in.
We accept VISA, MASTER, AMERICAN EXPRESS, JCB, Diners Club, DISCOVER, UnionPay cards. Alipay and WeChatPay can only be used at automatic payment machines.
It is possible. We accept advance payment only. We apologize for the inconvenience, but please contact the hotel so that we can inform you of the transfer account. Also, if you need an invoice, please let us know.
Please click "Forgot ID/Password" on the reservation login page and enter your registered email address and phone number. We will send your ID and password to your registered email address.
Please click "Forgot ID/Password" and enter your registered email address and phone number. We will send your ID and password to your registered email address.
Please click "Confirm/Change/Cancel Reservation" on the reservation login page and enter your login ID and password or reservation number and registered email address. You can check, change or cancel your reservation.
In principle, reservations can be made up to 6 months in advance, including the current month.
We apologize for the inconvenience, but please inquire about room availability at any time by phone or online.
The cancellation fee will be 100% of the accommodation fee if you do not show up (if you do not contact us), 80% of the accommodation fee if you cancel on the day, and 50% of the accommodation fee if you cancel the day before. In addition, group reservations of 15 people or more will occur from 14 days in advance. From 14 days to 3 days before arrival, 20% of the accommodation fee will be charged.
Check-in is from 3:00 p.m. and check-out is by 10:00 a.m..
The front desk is open 24 hours. If you will be arriving after 10:00 p.m., please contact the hotel. Also, if there is no contact after 12:00 a.m. on the day, we may cancel it.
Regular check-out is at 10:00 a.m., but you can extend it up to 12:00 a.m.. Please contact the front desk in advance if you wish to use it. We charge a separate fee. In addition, we may refuse your request if the rooms are full. Please note.
Yes, we do. Please request a non-smoking room when making your reservation. Also, even if there is no room available, we may be able to prepare it, so please contact us in advance.
There are safes in some rooms, so please use them. For rooms that do not have a built-in safe, please manage it yourself.
LCD TV, Internet (Wi-Fi), Air purifier, Refrigerator, Individual air conditioner, Washing toilet seat, Hair dryer, Safety box, Clock with alarm, Hand mirror (some rooms), Hanger, Shoehorn, Mug, Gargle cup, Electricity A kettle and etiquette brush are available.
Bath towels, face towels, bath mats, shampoo, conditioner, body soap, face and hand soap, toothbrushes, gowns, deodorant spray for clothes, washable slippers, and disposable shoe polish are available. For other amenities, we have prepared an amenity bar in the lobby on the 1st floor.
Basically, cleaning will be done every day. If you don't need it, please stick a magnet card that does not require cleaning on the outside door of your room. For guests who requested no cleaning for 3 days in a row, cleaning will begin on the morning of the 4th day.
Internet connection service using wireless LAN (Wi-Fi) is available free of charge in all guest rooms. Please prepare your own PC.
Preschool children can stay free of charge when sharing a bed.
Children of elementary school age and above are charged the same price as adults. There is no additional charge for children under elementary school age who sleep in the same room as an adult. When making a reservation, please only include the number of adults, not including the number of children. Please make a reservation as an adult if you are in elementary school or older.
Amenities for children are available at the front desk. Please contact the front desk if you need it. (Kumamon slippers 20cm size, children's toothbrush)
Baby cots are not provided. Bed guards are available for rent at the front desk. Please feel free to contact us.
We apologize for the inconvenience, but we do not allow guests to stay with pets. However, guide dogs, service dogs, and hearing dogs are allowed. In that case, please contact the front desk in advance.
It is located in front of the front desk on the 1st floor.
We are open from 6:30 a.m. to 9:30 a.m.. Last entry is until 9:00 a.m..
We serve Japanese and Western dishes in a buffet style. We also have Kumamoto specialties.
Yamato Transport is available at the front desk. We have several types of slips for different purposes, such as cash on delivery, prepayment, and multiple slips, so please ask the front desk staff.
If you arrive before check-in time, we will keep your luggage at the front desk. Also, even after check-out, we can keep your luggage for the same day, so please feel free to ask at the front desk. Please note that we cannot store valuables or fragile luggage.
We will keep it for you. When sending luggage to the hotel, please write your name and check-in date on the slip. Please note that we are not responsible for the storage of valuables or fragile items. Thank you for your understanding. In addition, it is not possible to receive parcels by cash on delivery or cash on delivery. For group reservations of 5 people or more, please contact us in advance by phone.
Please be assured that English-speaking staff are stationed at all times.
There is no curfew. In addition, guests can enter and exit with a card key, but it is a system that does not allow anyone other than guests to enter the guest room floor, so you can stay with peace of mind.
Carry-on is possible. We have a refrigerator in your room, so please use it.
It is located diagonally across from the front of the hotel.
Room service is not provided.
We accept it at the front desk. (paid)
We accept it at the front desk. (paid)
There is a partner parking lot with a maximum charge of 1,000 yen to 1,100 yen. Please contact the hotel. Click here for details